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Nationwide Service
757-564-1166
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Commonly asked Questions
Do I need to have my gowned cleaned before sending it?
Wedding Gown Preservation Company will handle all of the cleaning necessary to ensure a proper preservation.
What exactly is the process that you use to clean the gown?
Wedding Gown Preservation Company has several different processes that are used in cleaning. Each gown is evaluated before cleaning and the best process for your particular gown is used. All of the precesses are safe, gentle and done by hand. Please note: we do remove shoulder pads and bust forms, as leaving them in the gown could cause damage over time.
What stains are removed with your process?
We are able to remove at least 95% of all stains. Those such as tar; blood, grass stains, mud, grease and food are the most common, and of course any sugar stains such as cake icing, wine or other types of beverages.
What can be seen through the display window?
You are able to see your gown and veil through the window. Other items are positioned near the bottom of the window, where possible, or underneath the gown.
If I need to open up the preservation chest at any time in the future, will that jeopardize or void the guarantee?
Your guarantee will not be voided, however, you should take care to reseal the chest with the resealing materials provided. We have also enclosed gloves with which to handle the gown. If your gown is handled excessively or soiled, it should be cleaned and preserved again.
How will I know you have received my gown once you I have shipped it to you?
You will receive an email when we receive your gown and when your gown is shipped. You will be given a tracking number when you send in your gown to check on the progress of the cleaning.
My gown needs to have repairs made to it. Do you provide this service?
Wedding Gown Preservation Company prides itself on having a highly qualified staff of seamstresses and tailors that handle most repairs for a nominal fee. Our seamstresses and tailors are able to replace beads and sequins to repairing the hemline-even replacing outer layers of your gown-leave the tailoring to us.
I only need to have my gown cleaned not preserved at this time. Do you provide that service.
Yes, we can clean your gown, lightly steam press it and ship it back to you. The cost for this service is $139.00 and includes shipping.
What is your return policy?
We will accept returns on all products within 30 days of ordering. All products must be unopened in original packaging.
If you do not see your question here, please email us at service@traditionsgownpreservation.com or call 877-364-3481
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